The St Vincent and the Grenadines Inland Revenue Department (IRD) is rolling out a major digital upgrade that will allow motorists to renew vehicle licences and driver’s licences online by March, marking a significant shift in how government services are delivered.
The introduction of personalised motor vehicle stickers is the first step in a wider digital transformation plan being implemented by the Department. Officials say the initiative is aimed at reducing congestion at revenue offices, improving efficiency, and making services more accessible across the country.
Under the new system, garage operators will enter vehicle inspection data directly into a computer platform linked to the IRD. Once inspections are completed, vehicle owners will be able to verify insurance details and make payments online from home. The only in-person step will be collecting the completed licence sticker.
The new workflow is expected to eliminate much of the physical paperwork traditionally associated with motor vehicle licensing, streamlining the process for both taxpayers and government staff.
In addition to online payments, the IRD is also moving to “ditch the line” by decentralising sticker printing. Direct printing access will be expanded to multiple revenue offices across the mainland and the Grenadines to ensure residents outside Kingstown receive the same level of service.
Revenue offices slated to receive printing capabilities include Barrouallie and Georgetown on the mainland, as well as Bequia, Canouan, and Union Island in the Grenadines.
Officials say the move is designed to remove longstanding bureaucratic barriers, particularly for residents in rural communities and the Grenadines, who have traditionally had to travel to the capital for basic tax-related services.
The digital expansion forms part of a broader effort by the Inland Revenue Department to modernise public services and provide real-time access to government systems nationwide.
